@article {33,
	title = {Organizational Routines, Innovation, and Flexibility: The Application of Narrative Networks to Dynamic Workflow},
	journal = {Intl. Journal of Medical InformaticsIntl. Journal of Medical Informatics},
	volume = {80},
	number = {8},
	year = {2011},
	month = {August},
	pages = {161-177},
	author = {Hayes, G. and Lee, C. and Dourish, P.}
}
